FAQ

Answers to all your questions in one place

Find answers to all your DrawCubs questions and let us help you create the perfect personalized masterpiece for your little one!

General Questions

What is DrawCubs?

DrawCubs is a personalized children’s art product that brings your child’s dreams to life on canvas. Whether they love space, dinosaurs, or princesses, we create beautiful, custom artwork featuring them in their favorite setting.

How do I order a personalized canvas?

Ordering is simple! Just visit our website, select the size and style of the canvas you’d like, provide us with information about your child’s interests and a reference photo, and our talented artists will take care of the rest.

Can I request specific details or alterations to my child's canvas?

Absolutely! We encourage you to share any specific ideas or requests you have during the ordering process. Our artists will do their best to incorporate your preferences into the final design.

What age range is DrawCubs suitable for?

DrawCubs is perfect for children of all ages, from toddlers to young teens. Our artists will create age-appropriate artwork that your child will love and treasure for years to come.

How can I contact DrawCubs customer service?

Our friendly customer service team is here to help! You can reach us via email at [email protected] or through the live chat on our website.

What are your customer service hours?

Our customer service team is available 24/7 through live chat & Monday to Friday during business hours via email.

Pricing & Payment

How much does a DrawCubs canvas cost?

Prices vary depending on the size and complexity of the artwork. Please visit our website to see our range of options and their corresponding prices.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We use a secure payment gateway to ensure the safety of your information.

Do you offer any discounts or promotions?

Yes, we occasionally offer special promotions and discounts. Be sure to follow us on social media and subscribe to our newsletter to stay updated on our latest offers.

Is it possible to purchase a gift card?

Absolutely! DrawCubs gift cards make for a thoughtful and unique present. You can purchase a gift card in any denomination through our website.

Do you offer refunds or exchanges?

When the order is still in digital form and not printed yet, we offer a 100% money-back guarantee should we not be able to create an artwork you absolutely love. However, once you approve your artwork for printing, we cannot offer refunds or exchanges. 

Do you charge sales tax?

Sales tax might apply to orders based on the shipping destination’s local tax rate.

Shipping & Delivery

How long does it take to receive my personalized canvas?

The entire process, from creating your custom artwork to shipping, takes approximately 2-4 weeks. However, shipping times may vary depending on your location and the time of year.

Do you ship internationally?

Yes, we ship our personalized canvases worldwide! There is no shipping charge for US & Canada orders. International shipping rates and delivery times will vary depending on the destination.

How are the canvases packaged for shipping?

We take great care in packaging your artwork. Each canvas is wrapped in protective material and securely placed in a sturdy box to ensure it arrives in perfect condition.

Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and its estimated delivery date.

What if my canvas arrives damaged?

We take great care in packaging our products, but if your canvas arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue and ensure you receive a free replacement as soon as possible.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

Artwork & Customization

What type of artwork can I expect from DrawCubs?

Our talented artists specialize in creating colorful, imaginative, and playful artwork that captures the essence of your child’s personality and interests. You can expect a high-quality, one-of-a-kind piece that your child will cherish for years to come.

Can I see a preview of the artwork before it's printed on canvas?

Yes, we will send you a digital proof of the artwork for your approval before it’s printed. This allows you to request any necessary changes to ensure you’re completely satisfied with the final product.

Can I request a specific artist to create my child's canvas?

While we cannot guarantee a specific artist, you can certainly let us know if you have a preference. We will do our best to accommodate your request based on the artist’s availability and workload. Our entire team of artists is highly skilled and dedicated to creating beautiful, personalized artwork for your child.

Are the canvases safe for children's rooms?

Yes, we use high-quality, non-toxic materials and eco-friendly inks to ensure the safety of our products. Our canvases are not only safe for children’s rooms but also designed to last for years.

Can I order a canvas featuring multiple children or a group scene?

Yes, we can create artwork featuring multiple children, friends, or even family members. During the ordering process, simply provide us with reference photos and information about each individual, and our artists will create a cohesive and delightful group scene.

Do you offer different canvas sizes and styles?

Yes, we offer a variety of canvas sizes and styles to suit your preferences and space requirements. Please visit our website to view our range of options and find the perfect fit for your home.

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